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Series one · The diagnosis

Why your outbound cadence is selling last year's product

Rich BelsonSDL: Advisory·5 min read
The short answer

When outbound results dip, the standard response is to rebuild the cadence. Usually the cadence is not the problem. Cadences are built by SDR leadership or RevOps, who are often not briefed on where the product is going next, so the messaging is accurate about a version of the business that has already moved on. Your value proposition ages at the same rate as your product.

Why does rebuilding the cadence rarely fix anything?

Because the rebuild reproduces the same underlying content in a different sequence.

A cadence rebuild changes touch counts, channel order, timing and subject lines. It does not usually change the claim the business is making about why a buyer should care, because whoever is rebuilding it does not have new information about that claim. They have the same value proposition they were given, rearranged.

If the message was the constraint, a better-sequenced version of the same message will produce roughly the same result. Teams then conclude that outbound is dead, when what is actually dead is a positioning statement written eighteen months ago.

This is why some teams are on their third rebuild in a year and each one performs slightly worse than the last.

Who builds your cadences, and what do they know?

In most businesses it is sales development leadership or revenue operations. Both are competent at the task. Neither usually sits in product roadmap conversations.

That is the structural gap. The people writing the words your market hears first are the people furthest from where the product is heading. They are briefed on what the product does today, if they are briefed at all, and today's capability set is the least useful version for them to be working from.

The result is not inaccurate content. It is content that describes a business at the moment it was written, being used to open conversations that will conclude much later.

Why does the timing make this worse than it looks?

Because of the gap between the first touch and the close.

Think about the actual sequence. You secure a meeting. The meeting becomes an opportunity. The opportunity progresses, and eventually you win the business. In most B2B contexts that is months, sometimes many months. The product your customer finally buys is not the product that was described in the email that started it.

Which means outbound is not really selling today's product at all. It is selling tomorrow's roadmap, whether or not anyone involved intends it to. The only question is whether the content reflects that deliberately or by accident.

Teams that get this right write cadence content aligned to where the business is going. Teams that do not are perpetually one release behind their own market conversation, and cannot work out why the message lands flat with buyers who have already seen something newer from a competitor.

What to do about it

The fix is not a cadence review but making sure whoever owns the outbound message is briefed forward rather than backward.

Practically, that means the person writing cadence content needs sight of the roadmap on a standing basis, not as a favour when someone remembers. It means cadence content gets revisited when positioning changes, not on an arbitrary quarterly schedule. And it means treating your value proposition as something with a shelf life, because it is tied to a product that moves.

Your cadence content should be aligned with where the business is going, not where it has been.

Related: Sales development is the most exposed function in your business, and the least understood

If your outbound message has drifted from your roadmap, SDL: Advisory can help you reconnect them.

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